TERMS AND CONDITIONS – EXECUTIVE HOSPITALITY MASTERMIND™

Update: 20.11.2025

These Terms and Conditions apply to the Executive Hospitality Mastermind™ organised by Hospitality Leaders Club™, operated by Between Forks e.U.
By joining the Mastermind™, you confirm that you have read, understood and agree to all terms below.

1. Nature of the Mastermind

The Executive Hospitality Mastermind™ is a peer-to-peer leadership circle for senior hospitality professionals.
It provides a space for reflection, strategic clarity, accountability and collective wisdom.

It is not:

• Therapy
• Counselling
• Coaching
• Psychological treatment
• Crisis support
• Mental-health care

Participants are fully responsible for their own personal and emotional wellbeing.

2. Confidentiality (Core Rule – Never. Nothing. No one.)

Confidentiality is the foundation of the Executive Hospitality Mastermind™.

Participants agree to absolute confidentiality regarding:

• The identity of all members
• All personal stories, emotions and challenges shared
• All business, financial or operational details discussed
• All reflections, conflicts, insights and vulnerabilities expressed
• All written, visual or digital content, including chat messages
• Any data, materials or documents shared in the group

Strictly prohibited:

• Audio or video recording
• Screenshots of any kind
• Photography of participants or screens
• Sharing or forwarding chat messages
• Discussing session content with colleagues, family or third parties
• Using AI tools to transcribe, summarise, analyse or store content
• Sharing any element of the Mastermind™ beyond the group
• Reproducing group processes, phrases or frameworks publicly

Any breach of confidentiality results in immediate and permanent removal without refund, credit or compensation.

Confidentiality remains binding indefinitely, even after leaving the Mastermind™.

Confidentiality Mantra

Never. Nothing. No one.

3. Behaviour, Respect and Group Safety

Participants must:

• Treat one another with respect and professionalism
• Listen without judgement
• Share honestly and from experience
• Avoid interrupting or dominating the space
• Avoid discriminatory, aggressive, manipulative or shaming behaviour
• Respect emotional boundaries and group safety
• Follow the structure and timing set by the facilitator

The facilitator may interrupt, redirect or stop any intervention to protect the group.

Hospitality Leaders Club™ may remove any participant whose behaviour:

• Repeatedly disrupts the group
• Endangers the emotional or psychological safety of others
• Violates boundaries, confidentiality or structure

Removal is final and non-refundable.

4. Mastermind Structure and Format

The Mastermind™ follows a clear, structured format, explained and practised with members at the start of the programme.

Sessions may include:

• Opening check-in
• One or more Hot Seats
• Group reflection
• Experience-based insights
• Clear commitments for the next period

Hot Seats (Definition)

A Hot Seat is a structured moment where one member shares a challenge or goal.
The group responds from personal experience, not advice.

Participants share:

• What worked for them
• What they learned
• What they would do differently
• Insights from their own journey

The space is collective reflection, not instruction.

Participants agree to respect:

• The structure
• The timing
• The process
• The facilitator’s guidance

5. Not a Therapy or Mental Health Service

The Mastermind™ is a professional environment.
It does not replace:

• Therapy
• Counselling
• Psychological or psychiatric treatment
• Crisis support

Members speak from experience, never as therapists, advisors or experts.

No one in the group:

• Diagnoses
• Treats
• Fixes
• Provides mental-health services

If a participant needs clinical support, they must seek professional help independently.

6. Commitment and Duration (One-Year Programme)

The Executive Hospitality Mastermind™ is a one-year programme.

Joining the Mastermind™ means committing to the full 12 months.

This commitment protects:

• The continuity and depth of the group
• The trust between participants
• The consistency required for real transformation

Participants may pay monthly or annually, but:

The commitment is always for the entire year.

Monthly payment does not imply a monthly contract.

Refunds and Cancellations

To protect the Mastermind™:

• There are no refunds
• No partial refunds
• No early cancellations
• No credits for missed sessions
• No suspension or pause of membership

However, Hospitality Leaders Club™ may, in rare and serious personal circumstances, review the situation individually and consider a humane solution.
This is not a right and is granted only at the organiser’s discretion.

7. Punctuality and Attendance

Sessions begin at the scheduled time.

• Maximum delay: 10 minutes
• After 10 minutes, entry is not allowed
• Late arrivals count as absences
• Absences are not refunded or credited
• Sessions are not recorded
• Missed content cannot be recovered

8. No Transfer or Substitution

Mastermind membership:

• Is strictly personal
• Cannot be transferred
• Cannot be shared
• Cannot be reassigned to a colleague
• Cannot be used by multiple people

Corporate billing is allowed, but the named participant remains fixed for the entire year.

9. Group Composition (No Partners, No Friends, No Family)

To protect neutrality and freedom of expression:

No group may include:

• Business partners
• Romantic partners
• Spouses
• Close friends
• Family members
• Direct colleagues in the same hotel or department

If any relational conflict of interest is identified, the organiser may reassign a member to another group.

10. Group Admission and Allocation

Between Forks e.U. curates groups based on:

• Leadership level
• Industry background
• Personality
• Confidentiality needs
• Professional balance
• Neutrality and diversity
• Availability
• Group fit and value exchange

Admission is selective, not automatic.

If the chosen group schedule does not align with a participant’s availability, the organiser may allocate them to another cohort.

11. Mastermind Scheduling (Chosen by the Group)

Each Mastermind group chooses:

• A fixed monthly meeting date
• A fixed start time
• A consistent schedule for the entire year

These dates remain fixed to support planning and consistency.

If a participant cannot attend the chosen group schedule, the organiser may reassign them to another group.

12. Data Protection and Privacy

Hospitality Leaders Club™ commits to protecting all participant information under Austrian and EU law (including GDPR).

Strictly prohibited:

• Sharing the Mastermind™ member list with third parties
• Selling or distributing participant data
• Adding participants to unrelated mailing lists
• Using personal information outside the Mastermind™ context

All data is stored securely and used solely for the operation of the Mastermind™.

13. Removal From the Mastermind

A participant may be removed without refund for:

• Breaching confidentiality
• Disrespectful or aggressive behaviour
• Manipulation or toxicity
• Repeated disruption
• Failure to pay
• Misuse of data
• Violating the format or boundaries

Removal is definitive.

14. Rescheduling and Changes by the Organiser

The organiser may:

• Reschedule a session
• Change the facilitator
• Adjust the format

If rescheduled, the session moves to a new date.
Rescheduling does not entitle participants to refunds or credits.

If the full programme is cancelled, a proportionate refund or credit may be offered at the organiser’s discretion.

15. Intellectual Property

All materials, frameworks, tools and processes shared are the exclusive intellectual property of Hospitality Leaders Club™ and Between Forks e.U.

Participants may not:

• Copy
• Teach
• Publish
• Modify
• Reproduce
• Sell
• Share

Any part of the content or methodology.

16. Photography and Screenshots

To protect confidentiality:

• Screenshots are not allowed
• Photos are not allowed
• Audio or video recordings are not allowed

If a group photo is taken by mutual agreement, it must remain private and never be published.

17. Liability

Between Forks e.U. and Hospitality Leaders Club™ are not responsible for:

• Emotional reactions caused by discussions
• Business or personal decisions made by participants
• Technical issues on the participant’s side
• Any outcomes of participation

Liability is limited to the membership fee.

18. Protection Against Unreasonable Claims

By joining the Mastermind™, participants accept that:

• The process is subjective
• Vulnerability and challenge are part of the journey
• Discomfort is not grounds for complaint
• Conflicts or disagreements do not entitle refunds
• Dissatisfaction with content, group dynamics or facilitation is not a valid reason for refund

Examples of invalid claims include:

• “I didn’t like someone in the group.”
• “I disagreed with the facilitator.”
• “I expected something different.”
• “My circumstances changed.”

The Mastermind™ remains non-refundable in all ordinary situations.

19. Governing Law

These Terms and Conditions are governed by Austrian law.
Disputes fall under the jurisdiction of the courts of Vienna.

20. External Groups (WhatsApp, Telegram, Slack, etc.)

Participants may choose to create their own communication groups outside the official platforms of the Executive Hospitality Mastermind™, such as WhatsApp, Telegram, Slack or any other medium.

Hospitality Leaders Club™ and Between Forks e.U.:

• Are not responsible for any external groups created by participants
• Do not monitor these groups
• Do not manage their content, behaviour or interactions
• Do not provide support, moderation or dispute resolution for them
• Do not accept liability for anything shared, discussed, posted or organised within them

Only communication channels officially created and managed by Hospitality Leaders Club™ fall under the responsibility of the organiser.

Participation in external groups is strictly voluntary and entirely at the participants’ own risk.

20. No Sales, No Pitching, No Lead Generation

The Executive Hospitality Mastermind™ is a confidential leadership circle, not a sales environment. The integrity, emotional safety and neutrality of the group are essential.

Members may introduce their role or area of work in a natural way, but must not:

• Sell or promote products or services
• Pitch offers or programmes
• Collect or harvest member data for commercial purposes
• Add members to mailing lists without explicit consent
• Use the Mastermind™ to generate leads or clients
• Suggest discounts, trials or consultation sessions
• Turn Hot Seats or discussions into sales opportunities
• Recruit members into other communities or masterminds
• Engage in any behaviour perceived as commercial solicitation

Violating this rule breaches the trust and purpose of the Mastermind™.
It may result in immediate and permanent removal from the programme, without refund.
The Mastermind™ exists for shared wisdom and peer-to-peer leadership, not business promotion.

21. Contact

For questions or support:
hello@hospitality-leaders-club.com